Support

How can we help?

Just like you, the TLSS team is working remotely. Contact our TLSS One-stop window if you are unsure where to start, or would like to book a consultation with one of our Specialists.

Our summer hours: Monday – Friday 8:45 a.m. - 4 p.m.

Need help to prepare your course for remote/online format?
You have reviewed the online resources and have other questions? Please, contact us to book a consultation at saea-tlss@uOttawa.ca.

Need help on Brightspace at anytime?

VIRTUAL CAMPUS

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Connection
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Need assistance?

Call us at:

1-866-811-3201

Technicians respond to requests 24 hours a day, 7 days a week.

The use of the Chat function is recommended for a faster response.

Need help with web conferencing tools, or to request a license?

Types of support available from the TLSS

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Peer support

Community of Practice for Remote & Online Learning

Contact the Community of Practice for Remote & Online Learning – developed by the TLSS in collaboration with professors from across the university, across all Faculties to discuss special topics.

Special topics in remote or online learning:

  • Tools & Technology 
  • Large groups & first year classes
  • Accessibility & Equality
  • Strategies for engagement and interactivity
  • Labs and Field courses
  • Assessments & Exams

Contact us for more information at: saea-tlss@uottawa.ca.

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Direct support

  • Description: We are available to help professors develop online material with the application of an intentional instructional design process and the implementation of effective instructional methods or strategies.
  • How? We offer Personalized consultations to discuss your course, student engagement, instructional design or strategies.
  • Examples: Review your course syllabus, give feedback on learning outcomes, course design, evaluation strategies.
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Self-directed (Guided)

  • Description: We develop resources, templates, and guides on the use of various technologies.
  • How? We create and share resources on our website and within Virtual Campus (Brightspace) 
  • Examples: Templates, job aids, additional resources and other - available on this website